Recently, I had a coaching session with a client that revolved entirely around a past event, not in a reflective, learning-oriented manner, but rather in a fixated, “I can’t believe this happened” mode. While cathartic, this dwelling on the past served no productive purpose. As the session ended, I was struck by a quote that […]
The Past: A Teacher, Not a Shackle Read More »
In the dynamic world of business, customer complaints are an inevitable reality, often perceived as harbingers of dissatisfaction and potential damage to one’s reputation. However, these seemingly negative encounters hold the key to unlocking invaluable opportunities for growth and improvement. Embrace the Feedback Loop: A Pathway to Excellence Every customer complaint, no matter how trivial
In the arena of life, victory is not achieved by mere observation from the sidelines, but by active participation on the playing field. This profound truth is aptly captured by Charlie Munger’s insightful observation: “Games are won by players who focus on the playing field, not by people watching the scoreboard.” As you navigate the
Playing the Game of Success: Are You in the Arena or on the Bleachers? Read More »
In the dynamic world of business, every enterprise embarks on a journey from humble beginnings, facing the inevitable choice of expansion or stagnation. While the allure of a loyal customer base might tempt you to cling to your niche, remember, dear entrepreneurs, that growth is the lifeblood of sustainability. The Lure of Familiarity: A Path
Navigating the Business Rollercoaster: Embrace Growth or Face Obsolescence Read More »
In the journey through my blogs, I’ve often shared my learnings from mistakes, trusting to spare you from repeating them. One mistake I’ve made is hiring individuals who weren’t fully equipped for the task, believing we could train them as we go. Yet, relying solely on this approach seems to maintain the company at a
I once asked a client what crosses their mind when they wake each day. Their response? “I wonder where my next customer will come from. Thoughts of meeting payroll occupy my mind, and I question whether my employees are content enough to stay.” I nodded in understanding and posed the same question to them –
What Was on Your Mind When You Woke Up Today? Read More »
I recently had a chat with a fellow who insisted that coaching is a waste of time. He firmly believes he has a handle on precisely what to do in every conceivable situation. Me too. But, let’s face it, most of the time, we don’t actually follow through. The real purpose of coaching isn’t to
Do you know the appropriate course of action? Read More »
I’ve maintained a 14-year-long relationship with the same coach, consistently seeking their guidance. And, along the way, I’ve sought the expertise of various specialty coaches. Just like the Kansas City Chiefs didn’t clean house when they won the Super Bowl, real success doesn’t hinge on constant change. The key is this: Success is the result
Success is not an Occasional Matter Read More »
Admiral Bill McRaven wisely stated, ‘If you can’t do the little things right, it won’t scale. You won’t be able to do the big things well.’ I often witness the quest for that grand gesture, that one silver bullet that will make everything else a walk in the park or at least ‘easier.’ Let me
If You’re Unable to Execute the Small Details Effectively Read More »
Back in my days at one of my first jobs, the mantra was clear: “Speed is Life.” It was all about taking action, making things happen, and seizing opportunities. I thrived in that environment. If something made sense, we executed it right away. But there was this one time when we took it too far.
Decision Making Tenacity Read More »
